Email support
Tell us what happened and where in the workflow you were working.
support@todd-ao.com+1 310 963 6177
Support
Keep the session moving.
For help with import, cue playback, recording, or take delivery, contact the AMA support team with the details below.
Common questions
Start here.
These are short, cue-first answers for the AMA 2026 workflow.
How do I start?
In the Library, choose Add Videos to import prepared ADR material. If a package requires an unlock code, verify the code with the person who shared the package before continuing.
How does an actor move through a session?
Actor Mode is cue-first. The left and right controls move through the available cue sequence so the performer can stay with the work instead of managing individual videos.
Why can’t I record?
Check that microphone permission is allowed for Actors Mobile ADR in iOS Settings, then confirm that the device has available storage and that your audio path is connected.
How should I deliver takes?
Review the take before delivery, use the app’s sharing flow, and keep an independent production archive of final work.
Can I send sensitive production material to support?
Please send only the information needed to diagnose the issue. Do not include an unlock code, unreleased footage, or sensitive production material unless your production has authorized it.